Terms of service

Pawvizo – Terms of Service

Last Updated: October 16, 2026

1. Overview

Welcome to Pawvizo. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Pawvizo. Pawvizo operates this online store and website, including all related information, content, features, products, and services made available to you.

By accessing our website or purchasing from us, you agree to these Terms of Service and our applicable policies. If you do not agree to these terms, please do not use our website or services.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree to use our website for lawful purposes only. You must not:

Use our website for fraudulent or unlawful activities.
Attempt to interfere with the security or operation of our website.
Submit false, misleading, or unauthorized information.
Upload malicious code or attempt to access restricted systems.
Violate the rights of Pawvizo or any third party.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or services, subject to applicable law.

3. Products and Product Information

Pawvizo offers pet products intended to support the needs of pets and their owners.

We make reasonable efforts to display product descriptions, images, colors, dimensions, and other details accurately. However, product images and colors may vary slightly depending on your screen or device, and minor differences may occur between product images and the item delivered.

Product availability, specifications, and descriptions may change from time to time. We will not knowingly misrepresent our products.

Unless expressly stated otherwise, product descriptions are provided for general informational purposes. You should review the product instructions and suitability before using any product with your pet.

4. Orders and Acceptance

When you place an order, you are submitting a purchase request to Pawvizo.

After placing your order, you may receive an order confirmation email. An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, payment problems, product unavailability, or pricing or listing errors, subject to applicable law.

If we cancel an order after payment has been collected, we will arrange any applicable refund to the original payment method.

Please ensure that your shipping address, contact details, and order information are accurate before completing checkout.

5. Prices and Payments

All prices and applicable charges will be displayed at checkout before you complete your purchase.

Prices, promotions, and product availability may change without prior notice, but changes will not retroactively alter an order except where permitted by applicable law or agreed with you.

Payment must be completed through the payment methods available at checkout. Your order may not be processed until payment authorization or confirmation is received.

Applicable taxes, shipping charges, and other fees will be shown at checkout where required.

If a payment is declined or cannot be verified, we may be unable to process your order.

6. Shipping and Delivery

We aim to process orders within 1–3 business days, subject to product availability, payment confirmation, and other operational requirements.

Processing time is separate from shipping and delivery time.

Delivery estimates, shipping costs, and available shipping methods will be provided where applicable during checkout or through our shipping information pages.

Delivery dates are estimates and are not guaranteed unless expressly stated. Delays may occur because of carrier operations, weather, customs procedures, supplier issues, or other circumstances beyond our reasonable control.

Please ensure that someone can receive the package at the address provided, where necessary. Contact us if you experience a delivery issue.

For additional details, please review our Shipping Policy.

7. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and order cancellations are governed by our Refund & Return Policy.

Our standard return window is 30 days from the date you receive your order, subject to the eligibility requirements and other terms described in that policy.

For standard returns, customers are generally responsible for return shipping costs. Damaged, defective, or incorrect items will be handled according to our Refund & Return Policy and applicable law.

Cancellation requests should be submitted as soon as possible. An order may no longer be cancellable once processing or shipment has begun.

Please review our Refund & Return Policy before making a purchase.

8. Promotions and Discounts

Pawvizo may offer promotional codes, discounts, bundles, or special offers from time to time.

Promotions may be subject to additional conditions, expiration dates, product restrictions, or availability limits. Unless otherwise stated, promotions cannot be exchanged for cash or combined with other offers.

We reserve the right to correct promotional errors or discontinue an offer where permitted by applicable law. Any additional terms presented with a specific promotion will apply to that promotion.

9. Pet Safety and Product Responsibility

Our products are designed for pet-related use, but suitability may vary depending on the animal, its size, age, behavior, and individual needs.

Please read product descriptions, instructions, warnings, and care guidance before use.

Unless a product expressly states otherwise, our products are not intended to diagnose, treat, cure, or prevent any medical condition.

You are responsible for supervising your pet when using products where supervision is appropriate and for discontinuing use if a product appears unsafe or unsuitable. Consult a qualified veterinarian if you have concerns about your pet's health or the suitability of a product.

Nothing in these terms excludes any rights or remedies that cannot lawfully be excluded.

10. Intellectual Property

All website content, including text, graphics, logos, designs, product descriptions, and other materials owned by or licensed to Pawvizo, is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

Third-party names, trademarks, and materials remain the property of their respective owners.

11. Third-Party Services and Links

Our website may include links to third-party websites or use services provided by third parties, including Shopify, payment processors, shipping providers, and other service providers.

We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices.

Your use of third-party services may be subject to their own terms and privacy policies. Please review those terms before using the relevant services.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy to understand our data practices.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or delivery estimates.

We reserve the right to correct such errors and update information where permitted by applicable law.

If an error materially affects an order you have placed, we will handle the situation in accordance with applicable law and any rights you may have.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Nothing in these terms excludes or limits any warranty, consumer protection, or other right that cannot lawfully be excluded or limited under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Pawvizo will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products where such exclusions are legally permitted.

Nothing in these terms limits liability for fraud, willful misconduct, or any other liability that cannot lawfully be limited or excluded.

Your statutory rights as a consumer remain unaffected.

16. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these terms in a way that causes harm to Pawvizo or others.

Any indemnification obligations will apply only to the extent legally enforceable and will not limit rights that cannot lawfully be waived.

17. Termination

We may suspend or restrict access to our website where reasonably necessary because of suspected fraud, unlawful activity, security risks, or material violations of these terms, subject to applicable law.

Terms that by their nature should continue after termination, including applicable intellectual property, disclaimer, and liability provisions, will remain effective to the extent permitted by law.

18. Governing Law

These Terms of Service are subject to the laws applicable to Pawvizo's business and the transaction, without excluding any mandatory consumer protection laws that apply to you.

Nothing in this section removes any rights you may have under applicable federal, state, or other consumer protection laws.

Note: Pawvizo's legal business jurisdiction has not been provided. The applicable governing law and venue should be confirmed before adding a specific state or country to this section.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business practices, services, or legal requirements.

The latest version will be published on this page with an updated revision date. Changes will apply as permitted by applicable law.

Your continued use of our website after updated terms are published constitutes acceptance only to the extent legally recognized under applicable law.