Shipping policy

Pawvizo – Shipping Policy

Last Updated: October 16, 2026

At Pawvizo, we are committed to providing a smooth and convenient shopping experience for you and your pets. This Shipping Policy explains our order processing times, shipping fees, delivery estimates, and shipping procedures for orders placed through our online store.

1. Shipping Destinations

Pawvizo primarily serves customers in the United States.

Available shipping destinations depend on product availability and the shipping options displayed at checkout. Please confirm that your shipping address is correct before completing your order.

2. Shipping Rates

We offer the following shipping rates for eligible orders:

Free Shipping: Orders with a merchandise subtotal of more than $50 qualify for free standard shipping.
Standard Shipping: A flat shipping fee of $12.50 applies to orders of $50 or less.

Shipping eligibility is calculated based on the merchandise subtotal before applicable taxes and shipping charges, unless otherwise stated at checkout.

Certain products, destinations, or special delivery services may be subject to different shipping conditions where disclosed before purchase.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days do not include weekends or applicable public holidays.

Processing time is separate from shipping transit time. During busy periods, holidays, or unexpected fulfillment delays, processing may take longer.

You will receive an order confirmation after placing your order. If tracking information is available, it will be provided when your order ships.

4. Estimated Delivery Time

Delivery time begins after your order has been processed and shipped.

Estimated delivery times may vary depending on the product, shipping destination, supplier, fulfillment location, and carrier.

Any available delivery estimate will be provided at checkout or through your shipping confirmation where applicable.

Delivery dates are estimates and are not guaranteed unless expressly stated. Delays may occur due to weather, carrier disruptions, high shipping volumes, or other circumstances outside our reasonable control.

5. Order Tracking

When tracking is available, we will provide tracking information by email after your order ships.

Please allow time for the carrier's tracking system to update after shipment.

If your tracking information has not updated for an extended period or you have concerns about your delivery, contact us at support@pawvizo.com with your order number.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will try to make corrections before your order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

Pawvizo is not responsible for delivery problems caused by incorrect or incomplete addresses provided by customers, subject to applicable law.

7. Lost, Delayed, or Damaged Shipments

If your order is delayed, appears to be lost, or arrives damaged, please contact support@pawvizo.com.

Include your order number and any relevant tracking details. For damaged items, please provide clear photos of the product and packaging where possible.

We will review the issue and work with the relevant shipping or fulfillment provider to determine the appropriate next steps in accordance with our Refund & Return Policy and applicable law.

8. Split Shipments

Depending on product availability and fulfillment arrangements, items in the same order may occasionally ship separately.

If your order arrives in multiple packages, tracking information may be provided separately where available.

9. Shipping Fees and Refunds

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

For returns, original shipping charges may be non-refundable for standard returns, except where required by applicable law or the circumstances of the order.

Please refer to our Refund & Return Policy for additional details about returns, refunds, and damaged or incorrect items.