Refund policy

Pawvizo – Refund & Return Policy

Last Updated: October 16, 2026

At Pawvizo, we care about pets and the people who love them. Our goal is to provide quality pet products and a positive shopping experience. If your purchase does not meet your expectations, please review our return and refund policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must generally be unused, in its original condition, and in its original packaging, where applicable. Proof of purchase, such as your order confirmation, may be required.

Certain products may not be eligible for return due to hygiene, safety, or other legitimate restrictions, where permitted by applicable law. Any applicable exclusions will be communicated as required.

2. How to Request a Return

To start a return, please contact our customer support team:

Email: support@pawvizo.com

Please include the following information in your email:

Your order number
The email address used to place your order
The product you wish to return
The reason for the return
Photos or videos, if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions. Please do not ship an item back until you have received authorization and the appropriate return instructions from our team.

3. Return Shipping Costs

For standard returns, including situations where you change your mind or order the wrong item, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us before sending it back. We will review the situation and explain the available resolution and applicable shipping arrangements.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

We want you to receive the product you ordered in acceptable condition.

If your order arrives damaged, defective, or incorrect, please contact support@pawvizo.com as soon as reasonably possible after delivery. Include your order number and clear photos or videos showing the issue.

After reviewing your request, we may offer an appropriate resolution, such as:

A replacement item
A refund to your original payment method
Another suitable remedy where required by applicable law

Please contact us before returning the affected product so we can provide the correct instructions.

5. Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow time for your payment provider or financial institution to process the refund. The time it takes for the funds to appear in your account may vary.

Original shipping charges, if any, may be non-refundable for standard returns, except where a refund is required by applicable law or the circumstances of the order.

We do not charge a restocking fee for approved returns under this policy.

6. Order Cancellations

If you need to cancel an order, contact support@pawvizo.com as soon as possible.

Cancellation requests may be accepted before order processing begins. Once an order has entered processing, been prepared for shipment, or shipped, cancellation may no longer be possible.

If an order cannot be canceled, you may request a return in accordance with this policy, subject to applicable law.

Please note that submitting a cancellation request does not guarantee that the order can be stopped.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, contact our support team to request a replacement or another appropriate resolution.

For other exchange requests, please contact us before returning your item. Exchanges and replacements are subject to product availability and approval.

8. Return Address and Instructions

Pawvizo uses third-party suppliers and fulfillment providers to process and ship certain orders.

The applicable return address and instructions will be provided by our support team after your return request has been reviewed. Return addresses may vary depending on the product and fulfillment provider.

Do not send returns to an address printed on a package or to a supplier without first confirming the correct return destination with Pawvizo.

9. Late or Missing Refunds

If your approved refund has not appeared in your account:

Check your payment account or card statement.
Contact your bank or payment provider to ask whether the refund is still being processed.
If you still need assistance, email support@pawvizo.com with your order number and refund details.

Our support team will help you check the status of your refund.

10. Policy Updates

Pawvizo may update this Refund & Return Policy from time to time to reflect changes in our business practices or applicable requirements.

The latest version will be published on this page with an updated revision date. Any changes will be subject to applicable law and will not remove rights that customers are legally entitled to.